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Shipping Policy

1. Order Processing Time
All our wreaths are hand-crafted, carefully prepared, and packaged with attention to detail.
Please allow 3–7 business days for order processing before dispatch.
Processing times may be longer during peak seasons or for custom orders. We will notify you if the order processing time is longer.
Once your order has been shipped, you will receive a confirmation email with tracking details where available.

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2. Shipping Providers
We ship all orders using NZ Post and their international delivery partners.

 

3. Shipping Destinations
We currently ship:

  • Within New Zealand

  • Internationally (Worldwide)

If your country is not available at checkout, please contact us prior to placing your order.

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4. Estimated Delivery Timeframes
Delivery times are estimates provided by NZ Post and do not include processing time.


New Zealand Orders

  • CourierPost (Urban): 1–3 business days

  • CourierPost (Rural): 2–5 business days


International Orders

  • International Air: 7–20 business days (varies by destination)

Delivery times may vary due to customs processing, public holidays, weather conditions, or courier delays.

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5. Fragile Items & Packaging
Our wreaths are fragile and carefully packaged to reduce the risk of damage during transit.
Please note:

  • Some minor movement or reshaping may be required upon arrival

  • Natural materials and hand-made items may vary slightly in appearance

Once an order has been handed over to NZ Post, delivery is subject to their handling and transport conditions.

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6. Customs, Duties & Taxes (International Orders)
For international orders:

  • Customers are fully responsible for any customs duties, import taxes, or fees charged by their destination country

  • These charges are not included in the product price or shipping cost

  • We are not responsible for delays caused by customs inspections or clearance

Customs regulations vary by country. We recommend checking with your local customs authority before ordering.

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7. Incorrect Address & Failed Delivery
Please ensure your shipping address is correct and complete at checkout.
We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Parcels returned to us due to failed delivery attempts

Additional shipping charges may apply for re-shipping returned orders.

 

8. Lost or Damaged Parcels
If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the item and original packaging

We will review the claim and work with NZ Post where applicable. Each case is assessed individually.

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9. Contact Us
If you have any questions about shipping, please contact:

 

Wreaths New Zealand
Email: wreathsnz@gmail.com
Location: Auckland, New Zealand

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